Important information and Terms & Conditions for reupholstered furniture purchased from Take A Pew

1. Condition
All chair, sofa and footstool frames we refurbish are carefully inspected by us before being reupholstered to check they are in good overall condition, structurally sound and ready for future use.

Each piece is sympathetically restored so some age-related wear on exposed surfaces will remain. This will not affect the functionality or use of the piece and forms an important part of its character and history. More information on the condition of each piece will be shown in the individual description.

Whilst older/vintage and mid century pieces were generally built to last, and the quality normally of an excellent standard, each item will have already been in service for many years and may have underlying faults or hidden historic damage that could subsequently appear. We cannot offer a warranty on refurbished and reupholstered items, some of which are over 70 years old. It is essential the furniture is treated gently and with respect, giving your furniture the best care will help prolong its life in the future.

2. Fabric colours and samples
It is strongly advised to request a fabric sample as the colour depiction may vary depending on your device. All samples are free of charge and will be posted out promptly. We do not automatically reserve the furniture whilst the sample is being posted unless specifically agreed at the time the sample is requested.

3. Sizes and measurements
Please carefully check all measurements stated in the description to ensure the furniture you are purchasing is of a suitable size. Unfortunately we cannot take any responsibility if the furniture does not fit the location it is intended for. If furniture is being delivered by a courier it will be packaged in cardboard and bubble wrap so will be larger than the stated sizes. Please contact us to discuss the sizes and suitability of any of our furniture if you are unsure.

4. Fire safety
All new fillings and fabric applied to furniture if manufactured after 1950 will be in compliance with the Furniture and Furnishing (Fire)(Safety) Regulations 1988. All our furniture is for domestic use only.

5. Delivery
Delivery charges vary and we offer free delivery on most items in and around Sudbury, Suffolk, just contact us with your postcode for a quotation. Unfortunately some areas of the UK are not covered by our couriers and please note we do not offer delivery outside the UK.

6. Collection and viewings
You are welcome to come and view our furniture or collect in person if you wish, please contact us to make an appointment. You may alternatively arrange your own courier if you prefer. The furniture would be the responsibility of yourself/your courier as soon as it is collected from Take A Pew.

7. Returns
We happily accept returns if you change your mind once you have received your furniture. Please contact us by email within 7 days of purchase. The buyer is responsible for the return delivery cost and any initial delivery charges made at the time of purchase. All furniture must be repackaged appropriately to ensure safe transit for the return and all furniture must be returned to
us in the exact condition in which it was purchased.

8. Aftercare
Chairs and sofas should always be lifted carefully from under the frame and never by the arms or shoved/pushed along the floor.

Generally if there is a spillage on the fixed upholstery fabric it it best to blot immediately with kitchen towel to remove any excess, then depending on the substance spilled either use a small amount of water or appropriate fabric cleaner applied with a clean cloth and work from the outside of the mark inwards. Steam cleaning can be an option but this should always be tried on an inconspicuous area first. Some cushion covers are removable for dry cleaning and a care label will be stitched inside the cover to indicate this.

Exposed woodwork can be gently cleaned and polished with any good quality household furniture polish or furniture wax unless stated in the description of the individual piece.

If you would like any more information at all, please do not hesitate to call or email.